Shipping policy
SHIPPING POLICY
Production & Order Processing
Customers are responsible for any import duties, taxes, or customs fees that may apply to their order.
If a shipment is refused or returned due to unpaid customs fees, the customer is responsible for the original shipping cost and any return shipping charges incurred.
International delivery times may vary due to customs processing and other delays outside of our control.
Each product is manufactured individually as part of a production cycle.
Production time: Premade 10-12 business days
Preorder 3–5 weeks
These timeframes are estimates and may vary depending on material availability, production capacity, and external factors.
Production begins only after payment has been successfully confirmed.
Shipping Time
Once production is completed and your order has been dispatched:
Delivery time: 3–10 business days depending on destination and shipping carrier
Delivery times are estimates only and are not guaranteed.
Shipping Destinations
We ship worldwide
Actual delivery times may vary depending on customs processing and local courier services.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your shipment.
Delays & External Factors
While we strive to meet all estimated timelines, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
Customs processing
Carrier delays
Weather conditions
Manufacturing or supply chain disruptions
High order volumes during product drops
Such delays do not qualify for order cancellation or refunds if the order is already in production or has been shipped, unless otherwise stated in our Refund Policy.
Transfer of Responsibility
Responsibility for the shipment transfers to the customer once the order has been handed over to the shipping carrier.
We are not responsible for packages that are lost, delayed, or stolen after being shipped by the carrier.
However, we will provide reasonable assistance where possible to help resolve shipping-related issues.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete address information.
Shipping Fees & Import Duties
Shipping fees (where applicable) are calculated at checkout.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
Contact Information
For any questions regarding shipping or delivery, please contact:
indexexplore@gmail.com