Privacy policy
PRIVACY POLICY
Last Updated: 03/10/2026
1. Overview
This Privacy Policy explains how the Company (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or purchase our products.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect personal information that you provide directly, as well as information collected automatically when you use the website.
Information you provide:
Name
Email address
Phone number
Billing address
Shipping address
Payment confirmation details
Order history
Customer support communications
Information collected automatically:
IP address
Device and browser information
Cookies and tracking technologies
Website usage data (pages visited, actions taken)
3. How We Use Your Information
We use your personal data to:
Process and fulfill orders
Manage payments and transactions
Provide customer support
Send order updates and notifications
Arrange production and shipping
Improve website performance and user experience
Prevent fraud and abuse
Run marketing and advertising campaigns
4. Pre-Order & Production Model
Our products are sold primarily on a pre-order, batch production basis.
This means:
Orders are collected before production begins
Production is based on total order volume per drop
Manufacturing starts after order confirmation and payment
Estimated production time is 10-12 days for Premade and 3–5 weeks before shipment for Preorder
By placing an order, you agree that your data will be used for production planning, manufacturing coordination, and order fulfillment.
5. Cookies & Tracking Technologies
Like many websites, our website uses cookies to help track items in your shopping cart and improve user experience. For more information about Shopify cookies, please see: https://www.shopify.com/legal/cookies
We use cookies and similar technologies to:
Operate and improve our website
Remember user preferences
Analyze traffic and performance
Run marketing and advertising campaigns
Measure advertising effectiveness
You can disable cookies in your browser settings, but some features may not function properly.
We may also recognize Global Privacy Control (GPC) signals where required by law.
6. Marketing & Advertising
We may use your information to:
Send promotional emails or updates
Show targeted advertisements on third-party platforms
Retarget visitors who interacted with our website
You may opt out of marketing communications at any time using unsubscribe links or by contacting us directly.
7. Sharing Your Information
We may share your personal information with:
Payment processors
Shipping and logistics providers
Manufacturing partners
Analytics and advertising platforms
Customer support tools and service providers
We only share the minimum data necessary to provide our services.
We do not sell personal data in the traditional sense.
8. SMS & Phone Communications
If you provide your phone number during checkout, account creation, or newsletter signup, you consent to receive communications from us via SMS and/or phone.
These communications may include:
Order confirmations and updates
Shipping and delivery notifications
Pre-order and product drop announcements
Promotional messages, discounts, and offers
Message frequency may vary.
Consent to receive SMS messages is not a condition of purchase.
9. Legal Basis (UK / EU Users)
If you are located in the UK or EU, we process your personal data under the following legal bases:
Performance of a contract
Legitimate interest
Legal obligations
Consent (where required for marketing communications)
10. Data Retention
We retain personal data only as long as necessary to:
Fulfill orders
Comply with legal obligations
Resolve disputes
Maintain business records
After this, data is securely deleted or anonymized.
11. Data Security
We use reasonable technical and organizational measures to protect your personal data.
However, no method of transmission or storage is 100% secure.
12. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent for marketing
Request data portability
To exercise your rights, contact us using the email below.
13. International Transfers
Your data may be processed outside your country of residence, including countries that may not have the same level of data protection.
We ensure appropriate safeguards for such transfers.
14. Children’s Privacy
Our website is not intended for individuals under the age of majority in their country of residence.
We do not knowingly collect personal data from minors.
15. Third-Party Services
Our website may contain links or integrations with third-party services.
We are not responsible for the privacy practices of these third parties.
16. Pre-Order Transparency
By placing an order, you acknowledge that:
Your purchase is part of a pre-order production system
Delivery includes production and shipping time
Delays may occur due to manufacturing or logistics
17. Changes to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated date.
Continued use of the website means acceptance of the updated policy.
18. Contact Information
indexexplore@gmail.com